Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

At Jacury.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, tags, accessories, and included items.
The product must not be damaged due to misuse, improper handling, or normal wear and tear.
You must provide your order number and a description of the reason for the return.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number.
A clear description of the issue.
Clear photos or a video showing the product and the problem.
Photos of the packaging when relevant.

After reviewing the information, we may offer a replacement, exchange, or refund where appropriate.

3. Change of Mind

If you simply change your mind about a purchase, you may request a return within the applicable return period, provided the product meets our return conditions.

Return shipping costs for change-of-mind returns may be the customer's responsibility.

4. Non-Returnable Items

Returns may not be accepted for:

Products that have been used, damaged, or altered by the customer.
Products without their original packaging or included accessories.
Items returned after the applicable return period.
Products purchased with clear signs of misuse or improper handling.
Products that cannot be returned for hygiene or safety reasons.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Please allow additional time for your bank or payment provider to process and display the refund.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong or defective product.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may provide a replacement or exchange, subject to product availability.

If the replacement is unavailable, we may offer an appropriate refund.

7. Return Shipping

Before sending any item back, please contact us at info@jacury.shop for return instructions.

Do not send products to a return address without receiving instructions from our customer support team.

Unless the return is caused by our error or a defective/incorrect item, the customer may be responsible for return shipping costs.

8. Refund Delays

If your approved refund has not appeared in your account after the expected processing period, please first check with your bank or payment provider. If you still need assistance, contact us at info@jacury.shop.